Contact Us

Guest Guide

Welcome and thank you for choosing Burwood Suites Serviced Apartment as your accommodation during your time in Hyderabad. To help you get settled and get comfortable in your furnished apartments, we have provided the following information you may find useful from the time you make your reservation to your check-out day. The following guide is divided into four main sections:

We are sure you will find this guide useful and will find here many answers. Please do contact us as anytime, should you have any additional questions.

Reservations

Advance Deposit

For the Long term stays i.e for 30 days more, Minimum 15 days payment should has to be done in advance to confirm your reservation. This deposit is non-refundable in case of any last minute cancellation. The remaining balance is then due on your arrival.

Cancellation Policy

You may cancel your reservation minimum 7 days prior to your arrival. In-case of Online Bookings, No Shows or last minute cancellation will be charged for the entire stay booked.

Extending Your Stay

If you would like to extend your stay, please contact our Sales and Reservations department as soon as possible to secure your booking.

Pets are not allowed

Pets are not allowed in any of our apartments.

Check-in

Standard Check-in Time: 12:00 Noon

Arriving earlier? Ask us about early check-in option, fees and availability.

Check-in During Office Hours

If you are checking in to our furnished apartments from Monday to Friday, between 9:00 AM to 5:00PM, please follow the following procedures:

Check-in After hours

If you are checking-in on a weekend or after 5:00 p.m, the caretaker at The Residences will have your check-in package.

Stay Information

Welcome to Burwood Suites Serviced Apartment! We hope that your stay with us is as comfortable as promised. Should you have any questions or concerns, please do not hesitate to contact our guest services department. For housekeeping and maintenance issues, please contact our caretaker at the property or drop us a mail at sales@burwoodsuites.com

We know you are all excited in your beautiful apartments, and have a couple of questions of how things work. To make things easier for you, we have the following reminders, FAQs, and guidelines to answer some thoughts on your head if you cannot reach us.

Get Registered

On your arrival, kindly registered yourself with us, to avoid any further inconvenience.

Know and follow building bylaws

All of our suites are required to follow the bylaws. Here are the full bylaws for Burwood Suites Serviced Apartment

No Alcohol

Alcohol consumption is strictly prohibited inside the premises. We ask for your understanding on this matter.

No Parties/Get Togethers

Parties & Get together are not allowed at the property.
Local ids not allowed / Friends groups not allowed

Housekeeping

Our housekeeping personnel guarantees high standard cleaning services.

We mostly provide daily once housekeeping services. Depending on the agreed arrangement that you have had when you made your booking. All regularly scheduled housekeeping is done between 9:00 a.m. and 5:00 p.m. If your scheduled housekeeping falls on a statutory holiday your cleaning will be moved forward one day or moved back one day.

Maintenance

If anything doesn’t look right in your furnished apartment, please let us know. We are more than happy to get it fixed for you.

Please switch off all the electrical equipment while leaving the apartment. "Save energy to reduce the Global Warming."

Wi-Fi

The access information for your suite’s complimentary Wi-Fi is on your check-in envelope. This connection is secure and designated to your suite only. We ask that you do not change the network name or password. If you do, please contact guest services on during business hours to inform us of the changes.

If you are having trouble connecting to the internet; unplug the wireless router and the modem. Wait for a one minute and plug them back in. This will not harm your connection or affect your network name or password. You may want to do this on a regular basis.

If turning your router and modem off does not work please contact our guest services during office hours.

Keys

While leaving the apartment, please lock your rooms/apartments and handover the keys at the front desk.

Parking

Parking is designated and usually requested prior to arrival. If you need parking, please secure it while confirming your stay.

Check-out

Thank you for staying with Burwood Suites. We hope your time with us was as pleasant and comfortable as possible. If you are not familiar of our check-out procedures, please be guided with the information below:

Check-out time: 11:00 AM.

Need to stay longer? Contact our sales department for deals and options.

Leaving Your Suite

Your suite should be left in reasonable condition. The housekeepers will do a thorough clean upon your departure.

Please declare any previously unreported damages to your suite or its contents at this time. Any damages, apart from regular wear and tear, that were not reported on your suite inspection report may result in additional charges to your account.

Late Check-Out

Late check-out options depend on availability and must be requested from our guest services office during business hours, at least 24 hours before your departure date.

If you fail to vacate your room by 11:00 a.m. on the day of your departure, and you have not confirmed arrangements for a late check-out, you will be charged a full night’s stay. You must still proceed to check-out.

Key Return

Please return your keys by putting them in your check-in envelope and bringing them to the Apartment's Hub. All keys and fobs must be accounted at the time of check-out.

*** We sincerely hope that you enjoyed your stay with us and we look forward to seeing you again soon!